Absa Activate Insurance

I am so sick of ABSA activate. Each month they try to double debit my account even though I've explained time and again since August that I can't manage. I was very sick in August and missed a payment and they said they understood but since then every month they try take double. It declines I get charged R105 for it... Repeatedly as this is done 3x a month. I then have to go through serious issues before they listen and take off a single months payment... No one replies to emails. It's absurd. Last week they canceled my policy in error. The tracking system never works properly. Try calling in you will be waiting for over 25 minutes before anyone answers the call... I don't know who has the time for this? Honestly I've had it with them. I am posting on here to actually get this sorted out because apparently no one cares if I email and calling is useless too. Please take off your single months installment and nothing else and do it today. Please can we not do this again next month.