JM
Johan M
1 reviews | Active since Jul 2012
28 Feb 2025, 13:11
ABSA Activate Impossible to contact.
31st of Jan tried calling with no answer after 10 min, e-mail them to cancel my household content and a vehicle because I got better offers for them with no response from them. 28th Feb tried calling again with no answer after 30 min holding.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
28 Feb 2025, 18:06Dear Johan Mulder, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply28 Feb 2025, 18:06
Official
Dear Johan Mulder, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
JM
Johan M's updateReviewer Update
04 Mar 2025, 11:14Finally got a call yesterday from ABSA but, it was the wrong department in my mail to ABSA Activate I clearly stated household contents insurance and the department that phoned me was only for house structure insurance. The lady said she would get the right department to phone me shortly but I'm still waiting for them to phone me. In the meantime, ABSA has debited my account when I tried to give them 30 days' notice to remove items from my insurance.
JM
Johan M's update04 Mar 2025, 11:14
Reviewer Update
Finally got a call yesterday from ABSA but, it was the wrong department in my mail to ABSA Activate I clearly stated household contents insurance and the department that phoned me was only for house structure insurance. The lady said she would get the right department to phone me shortly but I'm still waiting for them to phone me. In the meantime, ABSA has debited my account when I tried to give them 30 days' notice to remove items from my insurance.
Absa Insurance Company Limited's replyOfficial
04 Mar 2025, 14:31 Dear Johan Mulder, Please be informed that the matter has been escalated to our Insurance management for urgent attention and feedback, I will keep you informed, from Marvellus Chauke.
Best regards,
Absa Insurance Company Limited's reply04 Mar 2025, 14:31
Official
Dear Johan Mulder, Please be informed that the matter has been escalated to our Insurance management for urgent attention and feedback, I will keep you informed, from Marvellus Chauke.
Best regards,