Absa Activate Hungry Loin

It’s been more than two weeks ever since I had logged a claim on my house hold contents cover which I’ve had for more than 4 years now. Absa activate does not want to finalise my claim because 2 of the items got claimed before for accidental damage and I had to repair and furnished them with the invoice and receipts for pop but they are still not finalising my claim. I called in multiple times and send emails but till today no one has provided information on the way forward. This is very frustrating for my family because of the long wait to freedom but if you miss one month premium they will call you like your the most wanted ******** in South Africa. What upsets me the most is that they want pictures of what the repairer did in order to fix my items. This is unacceptable because they failed to repair them and now that they are completely damaged they don’t want to replace them,