JB
Johan B

1 reviews | Active since Apr 2022

18 Nov 2024, 10:20

ABSA Activate.

Absa activate...again...more issues. A few months ago I had issues with the payment of my activate rewards but thankfully that was sorted out but for the past month the app has not been working at all...showing that I have zero rewards and my policy info is empty...like I have no insurance...how do I submit a claim or do anything related to my Absa Activate insurance if the app is not working...the app has had issues since I joined Activate in April this year because the issues that I had with the rewards was also app related...so they told me. So when will the Activate app and insurance be something that ABSA can be proud of because at the moment it is dragging the ABSA name through the mud.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply18 Nov 2024, 11:43
Official
Dear Johan Van Blerk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw