ABSA ACTIVATE extremely poor call response time.

ABSA Activate their service so extremely poor on call response service. It takes at least 20 minutes for them to pick up your call. At some point the call just hung up without being helped and you still have to call them and hold another 20 minutes. And worse even if you manage to get hold of them, they do not address your query which means you need to call them again. It is so frustrating working with ABSA activate insurance people.