ABSA Activate: Don't recommend

M only giving them a 1 star because there is no zero. The worst services, or if I may say"no service at all' from ABSA Activate. Had an accident on Tuesday, 19 Nov 24 and I called the claim line twice, after waiting for free consultant for more than 20 minutes I decided to send an email logging a claim. I received a auto response with my claim number and a promise that a consultant will call me ASAP. A whole week later, no communication whatsoever from them. I sent an email again today venting my frustration and still no reply. After being a loyal customer to ABSA for almost 20 years it's so disappointing that I am treated like this. To think that I have at least four insurances with them, this leads me to believe that I will get the same pathetic treatment from them all the time.