KN
Kwakhanya N
1 reviews | Active since Nov 2019
27 May 2026, 15:40
Absa Activate doesn’t answer the phone!
I have been trying to contact Absa Activate for the past hour. No one answers. To add insult to injury, I have sent numerous requests on the Activate app for a call back regarding my policy. I was supposed to be called back after 48hrs with each request submitted via the app, it’s been more than a week!
My premium has been increased by +R700 and the sum insured value of my vehicle has been changed and decreased by +R150000. Yes, Absa Activate increased my premium by more than R700 and decreased the insured value of my vehicle by more than R150000. I cannot get a hold of anyone to explain it to me how this is possible.
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Absa Insurance Company Limited's replyOfficial
27 May 2026, 16:33Dear Kwakhanya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply27 May 2026, 16:33
Official
Dear Kwakhanya Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe
Best regards,