Absa activate car insurance is a ****!

I’ve active insurance with absa activate but last week I got an email stating that I’ve cancelled my policy of which it’s not true , however when I try to reach them I can’t get ahold of their admin, even their line doesn’t work. Imagine if I get into life threatening situation, how will I get assistance. I’ve tried several time to amend my police but without success. I’d advise people to stay away from this insurance