ABSA Activate Car Insurance

ABSA Active, your services is pathetic , I requested to for my policy to be cancelled on 04/11/2025 however there was no formal confirmation thereof by your office, only an email requesting that I call to which I did but why did they not cancel my policy as per my emailed instruction on the 4th of November.

My call reference for the cancellation is ***9 to which the retentions call centre agent stipulated that because my insurance is paid in advance there will be no debit order for the month of November but to my surprise my account was debited.

If this is the customer service we receive as paying customers, I might just be forced to move my vehicle finance elsewhere, #blackfriday.

The cancellation clause states that I can give immediate notice for the cancelation of my policy and a pro rata premium may be refunded if applicable. This was not mentioned by the retentions call centre agent! I READ THESE TERMS AND CONDITONS MYSELF... She assured me that there will be no premium debited from my account.

I expect a call from a manager before I take this matter further. Insurance company's are quick to collect money from our accounts and just as quick to repudiate claims at claim stage!

ABSA, train your staff to be more competent and provide detailed explanations to clients upon cancellation of any product, go and listen to the call and you hear how I was given half information.