ZJ
Zanele J
1 reviews | Active since Oct 2020
26 Jun 2024, 11:13
Absa activate Call Centre! never answers calls or reply emails
I am almost certain you call the call centre to hold on for over 20mins always doesn't matter when you call. Insurance call Centre with that long of a time to just get an agent for assistance? I sent emails over the past weeks no one has amended anything. Is there anyone working at the enquiries department or what? Ure an online service provider yet no one online does their work here. I've literally spent over R250 airtime over the past 2weeks I've not gotten hold of any agent. And that email said to be rep**** never ever it's TAT 48hrs but 2weeks later now. HIRE MORE CALL CENTRE AGENTS because it's failing
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Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
26 Jun 2024, 11:29Dear Zanele Jordaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply26 Jun 2024, 11:29
Official
Dear Zanele Jordaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
ZJ
Zanele J's updateReviewer Update
26 Jun 2024, 15:36My emails have been blocked from sending to ***ca and insurance email. Has the email changed? Or they blocked me before of this review here? I'm still an active client with a policy, anyone has answers?
ZJ
Zanele J's update26 Jun 2024, 15:36
Reviewer Update
My emails have been blocked from sending to ***ca and insurance email. Has the email changed? Or they blocked me before of this review here? I'm still an active client with a policy, anyone has answers?
Absa Insurance Company Limited's replyOfficial
26 Jun 2024, 15:54Dear Zanele Jordaan Thank you for your posting.
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply26 Jun 2024, 15:54
Official
Dear Zanele Jordaan Thank you for your posting.
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
ZJ
Zanele J's updateReviewer Update
22 Nov 2024, 07:21still not resolved even today this matter may I add
ZJ
Zanele J's update22 Nov 2024, 07:21
Reviewer Update
still not resolved even today this matter may I add
Absa Insurance Company Limited's replyOfficial
22 Nov 2024, 08:28Dear Zanele Jordaan Thank you for your posting.
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply22 Nov 2024, 08:28
Official
Dear Zanele Jordaan Thank you for your posting.
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Our office is busy with the investigation of your matter. Kind regards,Group Customer CareRezona Louw