ABSA Activate Bad Customer Service

Terrible service from ABSA Activate Insurance. I recently experienced problems with a Policy Change, I was overcharged due to an error on their side and a refund was to be done. I have not yet received my refund and this was the last question I asked before cancelling my policy, will my refund still be received? I also requested a Claims History which is required by my new Insurer via the same telephone conversation and nothing to date. I then emailed a request Ref No. C-***0 and no response to that either. Last time I phoned the Call Centre I held on the line for 45 minutes for the call to be answered and have never received a reply via email after sending numerous email over the past month. It is terrible to try and contact someone for assistance and I would not recommend them to anyone!