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Lesedi R

1 reviews | Active since May 2025

29 Sept 2025, 14:16

ABSA ACTIVATE AVOIDING CLAIM FOR 14DAYS

I lodged a claim with ABSA Activate on the 16th September 2025 and haven’t been assisted since then. On the 17th of September I got an email saying someone has been allocated to my claim and the person would contact me, which they didn’t contact me. On the 19th of September I called to follow up and never gotten assistance instead I was told someone would contact me which no one did. On the 23rd of September I called again and got the person who had been allocated with my claim and they said they are waiting on the assessor then they’ll check how much is the damage and revert back to me later on that day or the following day and no one got back to me. On the 25th of September I sent an email requesting a detailed timeline for my claim and I haven’t been responded to till date. My vehicle cannot be driven so it was towed and has been kept at a panel beater now my other concern is them saying they’re declining the claim and the storage fees will have to be paid by me. ABSA activate is the worst right now I have to relay on public transport whilst they even debited their premium but not servicing me properly. I’m very disappointed.

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Replies (4)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Sept 2025, 15:47
Official
Dear Lesedi, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***5. I will review the matter and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

LR
Lesedi R's update29 Sept 2025, 16:11
Reviewer Update
Hi Basani I got your email and I still feel like you are not understanding my level of frustration, I need my car ASAP I cannot wait 2 to 3 working days for your response after waiting 2 weeks (a total of 14days) for my car to get fixed. I feel down played and taken advantage of, let’s hear what the ombudsman has to say about me waiting for 3 working days for a response and now my car being fixed.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Sept 2025, 19:17
Official
We will get back to you.

Best regards,

LR
Lesedi R's update01 Oct 2025, 05:14
Reviewer Update
ABSA Activate decided to get back to me yesterday after I wrote my review, the person handling my claim called and told me that they got the report on Thursday and decided to drag their feet. They told me a panel beater would be in contact with me since my claim was approved. To my surprise the panel beater called in to ask me to sign a consent form to agree that they can use NON GENUINE or ALTERNATIVE or USED PARTS since the insurance approved for those parts. I called the insurance and I held the line for someone who is responsible for my claim and the line got disconnected, when I wanted to email my complaint their complaints email address is not working, you see ABSA Activate just never ceases to amaze me! This all entails that they are *********** and inconsiderate of their clients, I cannot even begin to imagine a business that doesn’t value their customers, and they think people won’t be able to find alternative ways to get their claims sorted making you wait for their responses as if you made them wait when it was time for them to debit their premium. I am utterly disgusted by their lack of service!