ABSA activate are,useless.

I set up a policy with ABSA ACTIVATE which I wish to cancel. Their email only returns computer generated replies with enormous reference numbers. Their call Centre does not function. The only time I got through to the correct department I was told they are offline and will call me back, did NOT. Today I tried again but did not even get through to the right department I had to their funeral policy promo at least 6 times. They are useless.