ABSA Activate

Item: Absa Insurance Company Limited
Rating: 1
Author: Amelia F

Insured through ABSA activate, after 5 days of no power and having to toss out a whole fridge/freezer a claim was submitted on Monday, 21 Nov online, no contact until Wednesday. I provide all the information on your long list of requirements on the same day, and I am promised within 2 working days there would be feedback. I follow up on Friday afternoon to be informed "in due course", breaking the promise of two days. Monday I am informed of the settlement, and I need to send back yet another document. It is now Friday and after another follow up I have no confirmation that the settlement has been processed. Needless to say I am in the market for a new insurer after this experience. Zero feedback, no compassion for your customer and a complete lack of customer service.

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Replies (3)

Absa Insurance Company Limited's replyOfficial

07 Dec 2022, 14:04

Dear Amelia

The matter is about to be finalised, we request for your patience.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd

Absa Insurance Company Limited's reply07 Dec 2022, 14:04

Official

Dear Amelia

The matter is about to be finalised, we request for your patience.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd

Amelia F's updateReviewer Update

13 Dec 2022, 17:40

After allowing ABSA the time to review my claim and the service received. They requested a document be signed physically vs. digital in order for the claim to be processed. In the day and age we live in to require a document to be physically signed is utterly ridiculous, and a digital acknowledgement is seen as the same as a physical (welcome to the 21st century). At no point in the three weeks up to today was I informed the digital initial and surname is not sufficient. The matter has now been escalated to the OSTI.

At no stage was the service received addressed.

Stay away from ABSA as an insurer, unless you are happy with sub par service and no customer centricity.

Amelia F's update13 Dec 2022, 17:40

Reviewer Update

Absa Insurance Company Limited's replyOfficial

14 Dec 2022, 21:31

Dear Amelia

I have once more referred your matter to the insurance and waiting for the results.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd

Absa Insurance Company Limited's reply14 Dec 2022, 21:31

Official

Dear Amelia

I have once more referred your matter to the insurance and waiting for the results.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd