Absa Activate: A Complete Failure in Customer Service – My Vehicles Will No Longer Be Insured by You!

The customer service at Absa Activate (insurance) is utterly appalling. I sent an email on the 14th of November 2024 requesting proof of insurance cover, as the bank financing my vehicle has asked for it. Two weeks have passed, and I have yet to receive a response, despite following up twice. To make matters worse, I have tried calling their contact center three times (on the 19th, 20th, and 21st of November), but on each occasion, my call went unanswered. On the 21st, I spent 20 minutes and 17 seconds on hold, and the day before, I was on hold for 12 minutes and 15 seconds.

As a Senior Manager with a full-time job, I do not have the luxury of wasting such time on the phone, but due to my urgency, I had no choice. Now, it's the 26th of November, and after sending an escalation email, I am unsurprisingly still waiting for an acknowledgment or response.

I have two vehicles insured by Absa Activate, but I will be taking my business elsewhere. I am beyond disgusted by the lack of service!