Absa Activate

I was in an accident in December last year. It took Absa Activate until February to send an assessor. My car got lost between the place where they normally keep cars that was in an accident. Neither the insurance, assessor or the panelbeaters knew where it was. I received my car this last Friday, 18 August, only have it leaking oil and the doors being unable to lock. I've been trying to get hold them but they keep transferring me and not getting back. As a first time car owner I'm deeply disappointed in this whole process.