K
Kevin
1 reviews | Active since Mar 2024
08 Jun 2026, 09:49
Absa Acitvate
I took cover with Absa activate 15th May - I sent an email and cancelled my cover on the 18th May and my premium still went off on the 1 June. The communication is pathetic, I tried calling several times holding on to speak to someone for over 15 minutes and no one answers your calls. God forbid, should I need the there services and you can’t get hold of anyone - Yor very bad!!!! I am currently calling again and I have been on the line almost 13 mins and no one answers. Please refund my debit.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
08 Jun 2026, 10:59Dear Kevin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply08 Jun 2026, 10:59
Official
Dear Kevin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Russell EdwardsCustomer Value Management
Best regards,