TJ
THILOSHNEE J

1 reviews | Active since Feb 2018

02 Sept 2019, 16:21

ABSA A HUGE *******/HAS NO MONEY

ABSA IS NOTHING BUT A MONEY MAKING SCHEME,

My name is THiloshnee Juta, I have been with ABSA Idirect for the last 8 years, Not only do i have my vehicle insurance insured with them, but i have my personal bank account with them as well, and also taken loans,credit cards etc with this company, but absa does not appreciate long standing clients like myself.

In June i had received my annual increase which was fine and i accepted, last week i get an email from them, stating that my premium is going to increase again on the 01/10/2019.

when i queried this with them, i spoke to a consultant by the name of Dillion Krauser on the 30/08/2019, and he had the nerve to tell me that absa is rewarding me by increasing my premium for not claiming, what nonsense is that I ask,

In my last 8 years of being loyal is this how absa rewards their clients by increasing premiums? I am very frustrated with this situation, and on the 02/09/2019 DFillion calls me again to discuss the increase and says that absa will still go ahead with this increase in October, What a ****** *******, My question is does absa not have enough money, that they are starting to ******* and lose valuable clients like myself? I have sent an email to their CEO and i am still waiting for someone to contact me since Friday the 30th.

to all the existing clients of absa i suggest you re look at your insurance and do not get ********** like i am and get another insurance company that is willing to appreciate and acknowledge customers like us, and who will not rip us off like absa is currently doing, and for all those thinking of using absa idirect as insurance, PLEASE DO NOT, BEING LOYAL TO THIS COMPANY DOES NOT PAY OFF. as for me, i am going to be canceling my policy and looking for a better insurance who is worthy of having me a s their loyal client.

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply03 Sept 2019, 11:52
Official
 Dear Client,
  
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Specialist case Manager 
 Customer Value Management