ABSA ***********

After 3 weeks now, having repudiated my claim, which was rejected by a wholly *********** and incapable “Merc specialist technician “ over the phone. I insisted that they send a claims assessor to the workshop to physically asses the damage to the vehicle…..this too was too much of an effort for ABSA, who have once again, made reference to the *********** “Merc specialist” and his inaccurate interpretation of the report provided by the workshop. So we now have a matter where they refuse to honour their obligations and send a claims assessor to investigate the matter???? This is my legal and constitutional right according the consumer protection act, and they now want me to take this complaint to the ombudsman….. I seriously can’t understand this level of stubborn incompetence…… do yourself a favour and stay away from ABSA