ABSA

My Defy cooker hood is not working, logged the fault with Santam as I was under the impression it was insured under home contents, They always request a fault report so I paid an electrician to come out and asses the device.

The device is attached to the wall an was advised to log it with ABSA. They have sent out their own electrician who basically just looked at the device and took photo's of it. I advised the (ABSA) electrician the power was disconnected due to a burning smell coming from the device. ABSA electricians advised it was a faulty cable and declined it on that basis, no testing of the device was done at all!!!! I have sent the report from my electrician which was probably more detailed and yet was still declined.

Please review and advise and I hope this matter will be resolved speedily ***