MP
Margaret P
1 reviews | Active since Nov 2022
19 Jan 2024, 12:36
Absa
I've called Absa trying to cancel my insurance, they said they will call me back, which they called, and I was driving, and I answered the phone and said I cannot talk I'm driving; they then sent an email asking what time would be convenient, I stated the time. they didnt return the call, I've sent an email again they still havent return the call, when I call the call centre i'm experiencing issues
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Absa Insurance Company Limited's replyOfficial
19 Jan 2024, 14:42Dear Margaret Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply19 Jan 2024, 14:42
Official
Dear Margaret Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care