Abs Insurance Claim Department (Homeowners)

We rent to own a Property - My husbands Uncle was kind enough to assist as we are still young and finding our feet. They stole our gate motor in Sep 2022 we immediately sent correspondence to Absa (Obviously the Insurance in his Uncles Name until we transfer ownership) we sent correspondence twice then we phoned, had to obtain permission which is totally fair, once permission was obtained and info on the permission was sent twice it still took 1H and 45 minutes on the phone to verify whereafter we were able to log a claim. Two contracters were dispatched - one to fix the gate and the other to replace the gate motor. The fixing of the gate was a breeze. The gatemotor however was a real issue the contractors arrived with the wrong supplies, my husband then entered into an agreement with the contractors that he would replace and we would lodge a claim to Absa - its been 3 weeks, we sent all the info, 1st phone call - dropped. 2nd call - we will phone back, 3rd call - you do not have permission and please hurry to the ombudsman if you are dissatisfied. Largest Banking Inst and poorest poorest service would not recommend this bank/service to anyone. This claim has been going on for 4 months and we only installed the motor ourselves to ensure our safety.