A perfect example of how not to treat your clients

Terrible experience with insurance cover for burst pipe on my property. They sent a plumber who claimed to have fixed the issue. The same night, we noted an even worse leak at the same sight on the ceiling. The Insurance was contacted and they sent the same plumber to verify his own work. He reports its a different leak at the SAME site that he worked on and they are now forcing me to open a new claim and pay the excess again! This is issue remains unresolved after 6 weeks while I am given the run around. They even promised to send me the plumbers reports which I have yet to see after 4 weeks of the promise. Apparently, the plumber has not submitted the report. And I am supposed to believe its a different leak?!!!