A dissatisfied customer.

I would like to express my distaste in the manner in which my due cash back has not been reverted to my account without any correspondence of the cause of the delay.Inception policy date is 2018/06/01 and renewal date is 2023/06/01 - I have paid my premiums religiously and when I am due to receive payment I am moved from pillar to post, I have to call constantly only to be advised that there are manual payments because of a system crash without definite advi*****t of the transaction date.The lack of communication, the unclear advice on when payment will reflect is a way of losing customers that have been loyal to their policies for years.

Kind regards, Ntombikazi Mokoena.