A Complete Lack of Human Understanding

I have been trying to change the debit order date for my vehicle finance since 30 April.

My first step was contacting the customer helpline, where I was told that I would receive an email with assistance. That email never arrived. I called again and was then advised to send my query to the dedicated vehicle finance email address instead.

The response I eventually received was blunt and showed very little understanding of my situation. I recently started a new job, which means my salary payment date has changed. Absa has informed me that my debit order date can no longer remain as is, as it does not align with the date on which my salary is paid.

I clearly explained the reason for requesting the change, yet since then, I have received no further response or assistance. This entire process has been unnecessarily frustrating, especially for what should be a straightforward request.