VP
Valerie P
1 reviews | Active since Mar 2020
29 Apr 2020, 08:59
9 days no response from Absa
Submitted an insurance claim, online with absa, 9 days ago. Absolutely no response from Absa. What they did do though, is send us an updated policy schedule, as they hicked our premium. Does it take 9 days to respond to an insurance claim?
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Absa Insurance Company Limited's replyOfficial
29 Apr 2020, 11:59Dear Valerie Pitseng Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa Insurance Company Limited's reply29 Apr 2020, 11:59
Official
Dear Valerie Pitseng Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care