4 Months and No resolution, guidance or feedback - Utterly DISAPPOINTED ABSA 15 year plus customer! Pull finger ABSA as your systems fail customers!

Utterly disappointed as an ABSA client, I submitted a claim request to ABSA HOC on the 22nd April 2025. I received their documents, filled everything in and included pictures. I received a claim number but no further feedback. I tried calling the ABSA insurance call centre and was not able to speak to a operator as I was not able to accept a push message or input the OTP. I sent a follow email on 7th May 2025, received a mail 8th May 2025 instructing a person(***ca) to follow up and to date have received ABSOLUTELY NO contact via email or telephonically. I once again followed up with a follow up mail including the said person, *** and ***. I am now exploring options of alternative insurers as I have had no joy from ABSA and my concern is I will have more frustration trying to cancel my current "so called COVER".

I have been an ABSA customer for many many years and I am considering moving to another bank due to this poor service. ABSA act swiftly or lose a good customer!!!!