4 months and claim still not settled!!!

<p>In November 2016, we experienced flooding in our property. We lodged the claim with Absa iDirect. Firstly they came to collect most of my belongings, which in itself took till mid Jan 2017 to do. As of today, 27 Feb 2017 I still don’t have my possessions back. Absa iDirect said that I was grossly under insured. I then disputed the amount that they said I should be insured by stating that they need to provide the itinerary on what they are basing this insurance amount on. This was at the end of Jan 2017. To date I have sent follow up emails (which I know have been read as I have a read report) but Absa iDirect simply ignores the emails. My request is rather simple, if you make a statement on what you think my possessions are worth, please provide me with the list of how you get to this amount. Absa iDirect cannot just make a sweeping statement of the value without substantiating it. What do I need to do to get my claim relooked at and sorted so that I can at least have a couch to sit on? Your immediate and urgent action is required!</p>