3YRS A CLIENT, DO NOT USE ABSA IDIRECT, LOW PREMIUMS BUT HIGH LOSS!

I was involved in a car accident and submitted the claim on the same day. I was told the process to finalize the claim would take 8 days, to my surprise it took more than 20 working days. The claim was rejected and the reason stated was that I gave the insurer incorrect information leading to the accident, I sent an email requesting clarity to this effect and still no response. I had to follow-up on this claim every other day, I would be told it would be finalized by end of business on atleast 5 occasions. The main cause of the accident was that I was evading a hijacking in a very dark and quiet area, I was told I exceeded the speed limit without them considering and taking into account that I was mitigating the risk of losing my asset and preserving life. This insurance company has shown no empathy. I had insured my vehicle for accidental loss, and that is exactly what happened. An accidental loss. No one plans an accident, especially when confronted with a potentially fatal outcome. I was insured with these guys ceremoniously for years, I DO NOT RECOMMEND THEM. THEY WILL FRUSTRATE YOU WHEN YOU HAVE TO CLAIM! My Loss Adjudicator was Bryon Hoffeldt.