2 years of Absa Insurance taking my money for an insurance I do not have with them. *****sters

If I could rate Absa Insurance a zero I would. I just logged a complaint last week mentioning how Absa Insurance opens up vehicle insurances on their customers names and takes out money from their account. I was advised by a consultant that Absa has audits throughout the year so they request existing customers proof of comprehensive cover for vehicle insurance. I sent this through immediately and a consultant even advised that he can see it was received by me in October 2024 but in December they decided to ***** and open up an insurance on my name and take out the money, today is the 6 January they took out money from my account on the 27 December 2024. There is someone by the name of Nthabiseng who emailed me saying she will investigate and get back to me on the 10 JANUARY! Then when she saw my complaint on this platform she said she will contact me on the 2 January. This insurance department in Absa thinks they can ***** people's money and then make me wait! When your workers are doing their jobs right.

Does anyone know who does Audits for Absa? They must have external auditors. I want to let them know how Absa keeps their paperwork looking pretty. This bank should be ashamed 2 years in a row they opened up an insurance on my name and took my money. This is why I have my insurance with another company because Absa is the biggest *******.