-10 service rating!
From 13 July claim received, and 9th October car in panelshop, no panelbeating done cos no authorization from insurance company.Queried on app, no answer.Called and spoke to consultant, promised to make some calls and update me.still waiting. Keep paying monthly installments but no work done and no car. Car moved to panel shop once laid complaint on hellopeter, hope this review will also push for work to be done.service rating -10! Need help.
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Absa Insurance Company Limited's replyOfficial
23 Oct 2023, 10:37Dear Ncebo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's reply23 Oct 2023, 10:37
Official
Dear Ncebo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Best regards,