1 hour 45 minutes on hold trying to query my cashback

I am competely irritated at the lack of attention given to your customers. After 3 claim free years on my vehicle insurance, I decided to call absa idirect today. I have been for a total time of 1 hour 45 minutes on hold, the rest of my call was spent being transferred which left me on hold.

Your call center is useless if no consult can answer a call at 11am.

I would like to query my cashback!!! How do I receive it? Who do I call? I cannot even reach a consultant that can help. Makes me think of the cashback idea is nothing but a ****.