0 Stars for Kelly Barlo

ABSA iDirect has been very helpful throughout my claim process and i am happy with the service overall, but all that changed when I called this morning and got through to Kelly Barlo, I am amazed how she is still working there as she was so rude to me on the phone, she got frustrated as I was asking her questions and she snapped at me and raised her voice and aggressive tone. To her manager Lisle Hoods, I am a customer support manager and I wouldn't tolerate my guys speaking to customers in such a manner. 0 Stars for Kelly, I hope I never have to interact with her, such an unpleasant way to start my day.