Your level of incompetence is appalling

As we all have fallen on hard times and with me not being employed since early 2020, I have been making my monthly payments to this company without fail. In most instances, I paid more then was due and we had a great relationship until Feb'21 where things to a turn for the worst and I sent them an email to make the necessary arrangements together with their sister company, Truworths. I have been sticking to my arrangement of R200. to be paid on the 4th of the month but in June'21, I paid late due to a power outage in JHB so on 11 June I called the Identity H/O from their store in Braamfontein and explained my late payment. I also mentioned that I would make a double payment on both accounts as I was not sure whether I would be able to get money by 4th July. Nothing was ever noted on their system by any consultant and they kept calling to say that they didn't receive my payment. On 3rd July, I made my payments at Jabulani mall paying Identity's account at Uzzi. I have since been receiving unprofessional calls from the stores regarding the payments which they claim does not appear on their system even after I upload copies of my receipts and mailed it to them. I have since blocked all their numbers on my phone because I refuse to deal with Incompetence. I have sent countless emails thereafter requesting that a manager contact me but to no avail so now I have decided that they can just take the action the deem fit and we could end up sorting this out in a court of law. Personally, I feel that the level of service provided by the respective companies is pathetic but I do intend taking this matter further.