NP
Nthabiseng P
1 reviews | Active since Sept 2015
10 Sept 2015, 10:23
wrong amount on the ststement
I receive my statement via email every month which i make payment and i have never missed payment, this month end i made payments on the 7th due to personal reason , the amount that as sent to me, apparently after making payments was called told that my account is in arrears due to the fact that i make purchases after the statement that was sent to me my instalment when up and no one bothered to call and advised, this is nonsense as i have never skip my monthly payment, stupid identity store with same designed, will pay your money and cancel the stupid account as their billing agent calls with bad attitude to bull customer
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Identity's replyOfficial
17 Sept 2015, 09:59Hello Tshilidzijr,
Thank you for your post and allowing us the opportunity to clarify your concerns.
The monthly installments for all our account customers are calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We acknowledge that your installment was previously R440.00 for four consecutive months, however due to the purchases made in July 2015, your balance on your account increased and thus also increasing your installment amount. This was indicated on your statement issued 10 August 2015.
We are pleased to confirm that you were contacted by one of our consultants on 11 September who was able to satisfactorily resolve this matter for you.
We wish to convey our apologies for the conduct of our staff mentioned in your post and can assure you that this matter will be addressed accordingly.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
The monthly installments for all our account customers are calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We acknowledge that your installment was previously R440.00 for four consecutive months, however due to the purchases made in July 2015, your balance on your account increased and thus also increasing your installment amount. This was indicated on your statement issued 10 August 2015.
We are pleased to confirm that you were contacted by one of our consultants on 11 September who was able to satisfactorily resolve this matter for you.
We wish to convey our apologies for the conduct of our staff mentioned in your post and can assure you that this matter will be addressed accordingly.
Kind regards,
Lynn
Best regards,
Identity's reply17 Sept 2015, 09:59
Official
Hello Tshilidzijr,
Thank you for your post and allowing us the opportunity to clarify your concerns.
The monthly installments for all our account customers are calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We acknowledge that your installment was previously R440.00 for four consecutive months, however due to the purchases made in July 2015, your balance on your account increased and thus also increasing your installment amount. This was indicated on your statement issued 10 August 2015.
We are pleased to confirm that you were contacted by one of our consultants on 11 September who was able to satisfactorily resolve this matter for you.
We wish to convey our apologies for the conduct of our staff mentioned in your post and can assure you that this matter will be addressed accordingly.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
The monthly installments for all our account customers are calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit.
We acknowledge that your installment was previously R440.00 for four consecutive months, however due to the purchases made in July 2015, your balance on your account increased and thus also increasing your installment amount. This was indicated on your statement issued 10 August 2015.
We are pleased to confirm that you were contacted by one of our consultants on 11 September who was able to satisfactorily resolve this matter for you.
We wish to convey our apologies for the conduct of our staff mentioned in your post and can assure you that this matter will be addressed accordingly.
Kind regards,
Lynn
Best regards,