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mG
melissa G

1 reviews | Active since Mar 2021

17 Jun 2022, 11:59

Worst store ever

They have poor customer service and even when you have a till slip they still dont wanna exchange your items,a sorry excuse for a store with high priced items,i would rather spend all my money at a mr price store,that is quality for your money and good customer service

0
Replies (3)
Identity
Identity's reply17 Jun 2022, 14:55
Official
We acknowledge your frustration, however, kindly be advised that we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned within 30 days from the date of purchase and a valid proof of purchase or gift receipt is presented. As a result, the store followed the correct procedure in advising you that the receipt is needed for an exchange or return and if the gift was purchased on an account, the account holder should be present if the gift receipt is not present.

We regret to hear that you were not happy and hope you find the above in order.

Kind regards,

Identity Online Team
mG
melissa G's update17 Jun 2022, 16:33
Reviewer Update
Well the item was taking to the shop within a week of purchased with the receipt,and still it was an issue,so i cant see why you would explain the procedure to me when i followed it to the T,but enough of that,i will never waste another cent on you guys ever again,i would spend my hard earned money elsewhere,no wonder your store closed in canal walk of all places
Identity
Identity's reply19 Jul 2022, 12:12
Official
Hi Melisa,

We regret to hear that you were not happy with our feedback.

Kind regards,

Identity Online Team