Worst service ever. Closing account asap...
<p>I have a account with Identity for almost 5year. Never did i have a probleme to pay my account. Yesterday 13.06.2017 received a sms to say account wasn't paid so Im in one months Arrears. Instalment every month R80.00, Every month I pay R100.00 this month it just slipped my mind but as soon as I received the sms to say account wasn't paid I made paent of R100.00.</p> <p> </p> <p>Today 2017.06.14 I received a phone call to say I made a short payment on account. Very arragent lady on phone said I made a sort payment told her I made my R100 payment yesterday and she correct me ja but still you sort as it will only show in our account on Friday and arrears is R160.00 so im still short of R60.00</p> <p>Theny question was but my i stalment is R80.00 everymonth I pay on time and more than I have to and now you charge me a 100% intrest on 5days late as I according to consumer law has up to the 7th to pay. </p> <p>I told her to get a manager or legal department to phone me back as I will take this matter further.</p> <p>Closing my account with them ASAP...</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are unhappy regarding the communication received about the status of your Identity account. We value your long-standing relationship with us and we want to assure you that our intention with sending this communication is in no way meant to upset you or cause you aggravation of any kind.
We have made attempts to contact you, but were unfortunately unsuccessful in our attempts we have therefore sent to you an email in this regard.
We sincerely hope that you will continue to shop with confidence in our stores for many years to come. Your patronage and support is very important to us and we assure you our best attention at all times.
Sincerely yours,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are unhappy regarding the communication received about the status of your Identity account. We value your long-standing relationship with us and we want to assure you that our intention with sending this communication is in no way meant to upset you or cause you aggravation of any kind.
We have made attempts to contact you, but were unfortunately unsuccessful in our attempts we have therefore sent to you an email in this regard.
We sincerely hope that you will continue to shop with confidence in our stores for many years to come. Your patronage and support is very important to us and we assure you our best attention at all times.
Sincerely yours,
Identity Online Team