Worst service ever!!!!
<p>I recieved a call from one your Consultants and what a mouth!!!! The way in which your consultant spoke to me did not portray any good values of how companies within retail especially should treat its customers. You really need to relook at your training and the quality of staff that you hire!!! I am appaulled at this behaviour and do not believe this person was properly trained to be on the dialer. After this incident, the Identity brand in my eyes has no respect for its customers! Nor does it take its compliance regulations seriously!!</p>
Thank you for your post and informing us of this matter.
We acknowledge your frustration regarding the service you received during the collections process.
We have therefore brought this matter to the attention of the relevant management team to investigate and ensure that the appropriate corrective action is taken against the consultant in question. We believe that you have been contacted by one of our consultants to discuss your concerns and to apologise on behalf of Identity for the manner in which you felt you were assisted.
Once again we wish to extend our sincere apologies for your experience and hope that the attention afforded to your query has re-assured you of your value to our company.
Please do not hesitate to contact us on *** or via email on *** , should you have any further comments suggestions or enquiries.
Yours sincerely,
Identity Online Team
Thank you for your post and informing us of this matter.
We acknowledge your frustration regarding the service you received during the collections process.
We have therefore brought this matter to the attention of the relevant management team to investigate and ensure that the appropriate corrective action is taken against the consultant in question. We believe that you have been contacted by one of our consultants to discuss your concerns and to apologise on behalf of Identity for the manner in which you felt you were assisted.
Once again we wish to extend our sincere apologies for your experience and hope that the attention afforded to your query has re-assured you of your value to our company.
Please do not hesitate to contact us on *** or via email on *** , should you have any further comments suggestions or enquiries.
Yours sincerely,
Identity Online Team