Worst service EVER
<p>I had to buy a dress today at Identity in Mooirivier Mall where I was met with the rudest staff I ever encountered.</p> <p>Firstly we stood in a que for 10 minutes with just one person in front of us and just one lady at the till while the rest of the staff were standing around lazily not one atempting to help us or use the other till and when I finnaly got to the front the dress (which was clearly marked R199) was suddenly R270!! When I told this to the cashier she was absolutely horid and told me this is the price now take it or leave it! I left there with the dress which I had to pay R270 for with intense anger at their unhelpful, unfriendly staff</p> <p>Never buying there again!</p>
Whilst we acknowledge that the service you received is not the standard of service we wish to offer our customers, we do thank you for letting us know of your experience.
We immediately liaised with the relevant Store Manager regarding your concerns. We were informed that she has contacted you to discuss your concerns and has invited you to return to store for her to personally apologize and resolve this matter for you.
We trust that this matter will successfully be resolved once you have met with the manager and we sincerely apologize for any inconvenience or frustration caused.
Assuring you our best attentions at all times.
Identity Online Team
Whilst we acknowledge that the service you received is not the standard of service we wish to offer our customers, we do thank you for letting us know of your experience.
We immediately liaised with the relevant Store Manager regarding your concerns. We were informed that she has contacted you to discuss your concerns and has invited you to return to store for her to personally apologize and resolve this matter for you.
We trust that this matter will successfully be resolved once you have met with the manager and we sincerely apologize for any inconvenience or frustration caused.
Assuring you our best attentions at all times.
Identity Online Team