1 reviews | Active since Mar 2017
worst customer service ever
<p>i went into the store on the 16th of this month and bought my hubby a pack of 3 identity underwear which cost R220.00 well it was a gift for him which he didnt like so we took it back on the 17th to return or exchange for something else which the manager in the store Waterfall Mall says she cant ruturn if i had brought back within five mins she would of so i said to her how can i cum back wen the store was already closed and the underwear was not used she says no is no has i threw the underwear on counter and told her to keep it she replies ok no problem and takes it into the stock room so i called customer services and cmplain which they said they will get regional manager to call me back within 3-4 hours which no one as called me up till yesterday so i called them again and spoke to a manager and that manager said he was going to call me today 23/3/2017 at 09;00 which up till now has not called me </p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we wish to confirm that you were correctly informed by our store, that the return of underwear is not permitted once the goods have left the store. Customers are further encouraged to be certain of the sizes when purchasing underwear.
We confirm receipt of your complaint via our Call Centre and can verify that our consultant has contacted you in this regard. As you were not happy with this feedback your complaint was escalated to the Area Manager of the store. We believe that she has contacted you on 23 March 2017 to discuss your concerns and has attended to this matter for you.
We once again apologize for the delay in feedback to your complaint. Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we wish to confirm that you were correctly informed by our store, that the return of underwear is not permitted once the goods have left the store. Customers are further encouraged to be certain of the sizes when purchasing underwear.
We confirm receipt of your complaint via our Call Centre and can verify that our consultant has contacted you in this regard. As you were not happy with this feedback your complaint was escalated to the Area Manager of the store. We believe that she has contacted you on 23 March 2017 to discuss your concerns and has attended to this matter for you.
We once again apologize for the delay in feedback to your complaint. Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team