Worst customer care service ever

I purchased 3 items from identity, 2 sandals and 1 blazer. My order went through however later that evening I received an email stating that the blazer was out of stock and my account would be credited. The very next day I check that there is stock at a branch near however the price has been increased to R110 more. I have been calling the call center for 2 days now holding on for 20mins at a time with no response. I have sent an email no response. I tried to what'sapp chat to an agent that absolutely no help at all, they don't answer your question directly.... Why did identity advertise for something then csncel my order but the branch near me I have confirmed they have the item and size I am looking for. I feel like they made a mistake on the price and decided to cancel my order based on that. I stopped shopping with them for a while and now that I started again the service is beyond pathetic