DB
Dean B
1 reviews | Active since Oct 2022
28 Nov 2023, 06:48
Worse service ever approved then retract account limit
My wife opened an account with them it showed she can buy for R1000 every thing was approved documents emailed to her etc she just could to buy online until she has been authenticated now all of a sudden online her account limit shows 0 she is really bad service after been approved for account limit of R1000 with out any reason they do this don't even deserve 1 star
Helpful (0)
Replies (3)0
Replies (3)
Identity's replyOfficial
28 Nov 2023, 15:43 Dear Dean,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Identity's reply28 Nov 2023, 15:43
Official
Dear Dean,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
DB
Dean B's updateReviewer Update
28 Nov 2023, 16:01- Hi my wife is still waiting to be contacted even have the sms you guys send to say is approved I want this sorted out today stil how do you guys do business like this they did email asking contact details which I did send waiting even now stil to be contacted
DB
Dean B's update28 Nov 2023, 16:01
Reviewer Update
- Hi my wife is still waiting to be contacted even have the sms you guys send to say is approved I want this sorted out today stil how do you guys do business like this they did email asking contact details which I did send waiting even now stil to be contacted
Identity's replyOfficial
29 Nov 2023, 15:04Dear Dean,
We can confirm that your wife was contacted and her credit facility was reinstated.
We trust this matter was resolved.
Regards,
Tania
Identity Customer Service
We can confirm that your wife was contacted and her credit facility was reinstated.
We trust this matter was resolved.
Regards,
Tania
Identity Customer Service
Identity's reply29 Nov 2023, 15:04
Official
Dear Dean,
We can confirm that your wife was contacted and her credit facility was reinstated.
We trust this matter was resolved.
Regards,
Tania
Identity Customer Service
We can confirm that your wife was contacted and her credit facility was reinstated.
We trust this matter was resolved.
Regards,
Tania
Identity Customer Service