1 reviews | Active since Jul 2010
Will not exchange gift
<p>I Received 2 tops for my birthday but they are both to small. </p> <p>I want to exchange them for the exact same top in a bigger size, but I was told they will not exchange without a receipt. </p> <p>I do not have a receipt as they were a gift. and the person who bought it for me no longer has the slip. </p> <p>They were not made aware when purchusing the tops about a gift receipt or the return policy. </p> <p>this is unfair! i am not asking for my money back.. I just want to swap a sizes!</p>
Thank you for your post.
Whilst we acknowledge your frustration in this regard, you were correctly informed that your return could not be authorized without the required proof of purchase or gift receipt.
Further to this, when an item is purchased as gift, the purchaser has the option to request a gift receipt in order to facilitate an effortless return for the gift recipient.
Following our telephonic conversation, we confirm that we have informed you of this. We are pleased that you were able to locate some form of proof of purchase and trust that this matter will be successfully resolved once you have returned to our store.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post.
Whilst we acknowledge your frustration in this regard, you were correctly informed that your return could not be authorized without the required proof of purchase or gift receipt.
Further to this, when an item is purchased as gift, the purchaser has the option to request a gift receipt in order to facilitate an effortless return for the gift recipient.
Following our telephonic conversation, we confirm that we have informed you of this. We are pleased that you were able to locate some form of proof of purchase and trust that this matter will be successfully resolved once you have returned to our store.
Kind regards,
Identity Online Team
Best regards,