1 reviews | Active since Jan 2015
Was approved for account BUT...
Was approved for account, went in to the branch a month later to get my card as told by sms. The guy that helped me printed my terms. I signed for the account and the guy then instead of saying yes in the computer when asked if I signed the guy said no accidently. He tried to rectify but then I had to answer question as if applying AGAIN. Got told to wait till I got an sms and 10 mins later got told my application was unsuccessful! !!! How the hell do i have to suffer when the employee stuffed up on his side. So I was denied an account after signing and account agreement already and been given my account terms. It's unacceptable and I EXPECT to get my account!!! You CANNOT tell a person that all is good and when they stuff up deny the customer!
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding this matter and we were disappointed to hear of your experience. We have therefore conducted an enquiry into your concerns.
We established that your initial application was received on 06 August 2015 and was approved the same day. You were notified of this via SMS. By the time you visited our store on 10 October to activate the account; it had already expired as the offer was only available for 60 days.
We are pleased to confirm that you have subsequently app**** for a new account with us which has been approved and activated on 11 October.
We wish to sincerely apologize for any inconvenience that may have been caused to you, as a result of this matter however trust that we were able to adequately respond to your query.
Kind regards and happy shopping,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding this matter and we were disappointed to hear of your experience. We have therefore conducted an enquiry into your concerns.
We established that your initial application was received on 06 August 2015 and was approved the same day. You were notified of this via SMS. By the time you visited our store on 10 October to activate the account; it had already expired as the offer was only available for 60 days.
We are pleased to confirm that you have subsequently app**** for a new account with us which has been approved and activated on 11 October.
We wish to sincerely apologize for any inconvenience that may have been caused to you, as a result of this matter however trust that we were able to adequately respond to your query.
Kind regards and happy shopping,
Lynn