1 reviews | Active since Mar 2011
Very quick with bad payment update
My husband lost his job in October and during the month for the month of December I was unable to make a payment. Identity, for a very small installment compared to my other accounts which were long outstanding. I was then CONSTANTLY harassed with calls, sms'es and eventually a letter of demand. Anyway I paid the account in full on the 22 January 2018. So Identity was very quick to pick up on my non-payment but nearly a month after the account is paid in full my ITC records have not yet been updated!!!!!!!!! PLEASE UPDATE ASAP
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed this matter, and according to our records, you paid the full outstanding balance on your Identity account 19 January 2018.
Please be advised that updates are submitted to the credit bureaus on a monthly basis, and as such, an instruction will be sent to update the status of your payment profile by the end of February 2018.
We confirm that this information has been communicated to you, and trust that we have satisfactorily attended to your query.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed this matter, and according to our records, you paid the full outstanding balance on your Identity account 19 January 2018.
Please be advised that updates are submitted to the credit bureaus on a monthly basis, and as such, an instruction will be sent to update the status of your payment profile by the end of February 2018.
We confirm that this information has been communicated to you, and trust that we have satisfactorily attended to your query.
Kind regards,
Identity Online Team
Best regards,