TM
Thato M

1 reviews | Active since Apr 2022

05 Dec 2024, 20:15

Very disappointed

If I was to give it a zero star I would...So I bought a clothing online this Black friday only to find that the size is not appropriate therefore I went in-store to take the right size, I found the right size but different pricing from the one I bought with and was told to pay the difference...I mean how come I have to pay any pricing apart from the one I have on the same clothing, no color change no nothing different just the size? It doesn't make sense. Called customer care and still no different answer and I don't remember coming across such terms and conditions placed on their slip. I am so disappointed.

0
Replies (1)
Identity
Identity's reply31 Dec 2024, 15:58
Official
Dear Thato, 

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve

Regards

Tania

Identity Customer Service