AB
Anon B
1 reviews | Active since Dec 2012
11 Feb 2016, 12:54
Very bad quality shirt
I have addressed this on Facebook as well, but still awaiting a call. Bought a shirt/blouse this weekend from Identity, and I must say, not impressed with the quality. Now to me R270 is alot for a top, to others it might not be. And when I compare it to my other identity shirts, it does not measure up. It wrinkles immensely, and it states warm iron, when I do however warm iron, it makes white shiny marks, guess this is why it states iron inside out. Regardless this thing just wrinkles almost immediately after. Really not worth the price.
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Identity's replyOfficial
12 Feb 2016, 11:07Hello Roz_Morte,
Thank you for your post and affording us the opportunity to respond.
At Identity we aim to provide our customers with service of international standards and high quality fashion. Unfortunately, and with exception, quality problems do slip by unnoticed. To identify a problem and to assess the extent thereof, all reported incidents must be communicated to our Quality Assurance department.
Following your telephonic conversation with one of our consultants, we can confirm that we have brought this matter to the attention of the Store Manager and arrangements have been made to send the shirt to our Quality Assurance department for assessment.
We would like to apologise for any inconvenience caused and hope we have adequately attended to your concerns.
Yours in Fashion,
Onela
Thank you for your post and affording us the opportunity to respond.
At Identity we aim to provide our customers with service of international standards and high quality fashion. Unfortunately, and with exception, quality problems do slip by unnoticed. To identify a problem and to assess the extent thereof, all reported incidents must be communicated to our Quality Assurance department.
Following your telephonic conversation with one of our consultants, we can confirm that we have brought this matter to the attention of the Store Manager and arrangements have been made to send the shirt to our Quality Assurance department for assessment.
We would like to apologise for any inconvenience caused and hope we have adequately attended to your concerns.
Yours in Fashion,
Onela
Identity's reply12 Feb 2016, 11:07
Official
Hello Roz_Morte,
Thank you for your post and affording us the opportunity to respond.
At Identity we aim to provide our customers with service of international standards and high quality fashion. Unfortunately, and with exception, quality problems do slip by unnoticed. To identify a problem and to assess the extent thereof, all reported incidents must be communicated to our Quality Assurance department.
Following your telephonic conversation with one of our consultants, we can confirm that we have brought this matter to the attention of the Store Manager and arrangements have been made to send the shirt to our Quality Assurance department for assessment.
We would like to apologise for any inconvenience caused and hope we have adequately attended to your concerns.
Yours in Fashion,
Onela
Thank you for your post and affording us the opportunity to respond.
At Identity we aim to provide our customers with service of international standards and high quality fashion. Unfortunately, and with exception, quality problems do slip by unnoticed. To identify a problem and to assess the extent thereof, all reported incidents must be communicated to our Quality Assurance department.
Following your telephonic conversation with one of our consultants, we can confirm that we have brought this matter to the attention of the Store Manager and arrangements have been made to send the shirt to our Quality Assurance department for assessment.
We would like to apologise for any inconvenience caused and hope we have adequately attended to your concerns.
Yours in Fashion,
Onela