ID
Ineeleng D
1 reviews | Active since Feb 2024
14 Feb 2024, 19:09
UPDATE MY ACCOUNT STATUS PLEASE!!!
I have an account with Identity, which was paid in full on the 6th Of January this year. But to this day, there hasn't been any update on the account as it still shows that it is in arrears, thus affecting my credit score negatively.......sent an email but it was of ZERO help
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Identity's replyOfficial
26 Feb 2024, 17:24Dear Ineeleng,
We can confirm that your January payment reflects and your account is up to date.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way. An update regarding the status of your account was sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
Regards,
Tania
Identity Customer Service
We can confirm that your January payment reflects and your account is up to date.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way. An update regarding the status of your account was sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
Regards,
Tania
Identity Customer Service
Identity's reply26 Feb 2024, 17:24
Official
Dear Ineeleng,
We can confirm that your January payment reflects and your account is up to date.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way. An update regarding the status of your account was sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
Regards,
Tania
Identity Customer Service
We can confirm that your January payment reflects and your account is up to date.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way. An update regarding the status of your account was sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled.
Regards,
Tania
Identity Customer Service