1 reviews | Active since Sept 2017
Unwanted Calls
I have requested on numerous occasions for them not to call me regarding my SMALL outstanding balance as I have made an arrangement and I am sticking to it. The agents are rude and demand payments which are being made on time every month. I called the customer care and spoke to NTHATENT and I was told told by her that they cannot remove my contact number and I will receive these calls until the account is paid in full and she also told me she cannot give me a reference number for the call. These calls are interrupting me while I am at work.
We certainly understand your frustration at being contacted despite making payment arrangements with us regarding your Identity account.
When customers do not meet their payment commitments, additional charges are incurred. As a precautionary measure various forms of communication are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We regret that these forms of communication were not received in the manner in which it is intended. We also sincerely apologise if you feel that this collections process was in any way offensive and not handled acceptably.
We trust that we were able to acceptably address your concerns. We look forward to seeing your account being brought up to date with payment, so that you can continue to enjoy all of the benefits of being an account holder.
Kind regards,
Identity Online Team
Best regards,
We certainly understand your frustration at being contacted despite making payment arrangements with us regarding your Identity account.
When customers do not meet their payment commitments, additional charges are incurred. As a precautionary measure various forms of communication are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We regret that these forms of communication were not received in the manner in which it is intended. We also sincerely apologise if you feel that this collections process was in any way offensive and not handled acceptably.
We trust that we were able to acceptably address your concerns. We look forward to seeing your account being brought up to date with payment, so that you can continue to enjoy all of the benefits of being an account holder.
Kind regards,
Identity Online Team
Best regards,