LJ
Lydia J
1 reviews | Active since Jul 2018
16 Mar 2021, 08:02
Unsympathetic
Your collection department needs to be kept on check, they were so rude to me even threatened to take me to court because I was unable to pay the account, my job tittle is Bar Manager maybe I live in my own planet where I can sell alcohol during the pandemic. I wouldn't advise anyone to have their account. That indian guy was so rude to me until a Xhosa lady called me and talked to me like I'm human and now that I'm back at work I have started paying so that I break that account card into half . And not forgetting them calling and hang up the call or being quiet on the phone .
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Identity's replyOfficial
16 Mar 2021, 17:28 Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected.
Should you require any further assistance please contact us directly on ********** or via email at ***********
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected.
Should you require any further assistance please contact us directly on ********** or via email at ***********
Kind regards,
Identity Online Team
Identity's reply16 Mar 2021, 17:28
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected.
Should you require any further assistance please contact us directly on ********** or via email at ***********
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected.
Should you require any further assistance please contact us directly on ********** or via email at ***********
Kind regards,
Identity Online Team